Turflow Warranty

16 year product warranty
WARRANTY: Turflow warrants that for fifteen (16) years from the date of synthetic turf installation, the turf, when installed and maintained as recommended by the turf manufacturer. If Turflow, in its sole and absolute discretion, determines any area or portion of the turf has substantially changed, as distinguished from a change in texture, or if the pile heights decrease 50% or more within fifteen years after its initial installation, Turflow will have such areas or portions, as determined by Turflow in its sole discretion, replaced, excluding installation costs. Slight color changes will occur over the lifetime of this turf and is not considered an issue or basis for a claim. All labor costs involved with the removal of the affected turf and reinstallation of the replacement will be the sole and absolute responsibility of the purchaser. Subject to the following limitations: General provisions of this limited warrant apply only to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, sun magnification by way of reflective surfaces such as Low-E windows, stainless steel or polished fixtures and signs, nor does it apply when the turf is not installed by a professional installer. The expressed limited warranty excludes all implied warranties, and said manufacturer shall in no event be liable for a breach of warranty in any amount exceeding the invoice price of the turf; this includes, but is not limited to damages for economic loss, expense,

PRORATION IS AS FOLLOWS: Years 1-8 (100%), Years 9-12 (50%), Years 13-16 (25%)
Limitation of Liability:
Purchaser must properly inspect all products upon delivery. Anything herein to the contrary notwithstanding, tothe extent that any defects, shortages, or nonconformities in the products are discoverable by inspection upon delivery of the products, all obligations of Turflow to purchaser with respect to such defects, shortages, and nonconformities shall be deemed satisfied, and all products shall be deemed to be free of such defects, shortages, or non-conformities.

PRORATION IS AS FOLLOWS: Years 1-8 (100%), Years 9-12 (50%), Years13-16 (25%)
Purchaser may not transfer, convey, or otherwise assign all or any of its rights under this warranty without prior written consent of Turflow. Any such transfer or assignment without prior written consent shall be null and void and of no force or effect.

Claims must be signed and submitted in writing and delivered to 9606 Owensmouth Ave, Chatsworth CA 91311.
Limitation of Coverage:
The warranty does not warrant:
  1. Damage from accidents, force majeure, abuse and neglect from other than normal ordinary use of the product.
  2. Vandalism, floods or other acts of God.
  3. Use of chemicals and improper cleaning methods
  4. Failure to properly maintain, protect or repair the turf.
  5. Damage that occurs during the shipping / transportation process. All shipping claims must be filed against the truck line in question.
  6. Damage cause by reflection (melting) or other flammable materials. Damage caused to material by invasive vegetation, including but not limited to, nut grass, nut sage, roots and similar growths. All synthetic turf is subject to normal wear and tear. Normal wear and tear is not a manufacturing defect and is not covered by this warranty
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